Privacy Policy


The www.helentlv.com website (“the website”) is operated by Helen (“the company”) and also serves as a sales website for purchasing hair extensions, supplementary products and clothes (“the product”).

  • That stated in these regulations in the male gender is solely for the purpose of convenience and the regulations relate to both genders equally.
  • The purchase by means of the website is subject to the terms detailed in these regulations.
  • The very purchase of the product on the website constitutes a declaration on the part of the customer that he has read the provisions of these regulations; he has understood them and agrees with them. These regulations constitute a binding contract between you and the company.



  • I understand that the photographs of the hair extensions appearing on the website are solely for illustration, and as this is natural hair the product that arrives at the customer’s home is only proximate to the photograph presented on the website.
  • The website enables the customers a convenient, easy and safe way to purchase the product by means of the internet.
  • You may purchase the product on the website at any time until it is out of stock.
  • The purchase on the website is only by means of a credit card and the transaction shall take place after confirmation by the credit company.
  • The price of the product on the website includes VAT.
  • The company reserves its right to cease marketing and selling the product at any time and to revoke the right of purchase on the sales website at its discretion.



  • You may cancel the transaction by phone or email to the company’s customer service. Cancellation of the transaction shall be valid solely and only following an email from the company or a WhatsApp message confirming the request to cancel the transaction. In the event that the cancellation is confirmed – return the product to the company whereby all the costs entailed in return of the product shall be imposed on the customer. Return of the product shall be carried out when it is in its original packaging together with the original invoice and up to 30 days from the date of purchase of the product.
  • In the event of cancellation of the transaction, the company shall return the payment for the product.
  • If the cancellation of the transaction takes place after the customer has already received the product, the customer shall bear the cost of return delivery of the product to the company, in addition to the cancellation fees.

The cancellation policy detailed above shall be imposed only in regard to products that have been purchased on the website. The company shall not handle return of products that were purchased via another source.


  • The company shall ensure to deliver the product to the customer to the address that he entered at the time of execution of the purchase on the sales website within 21 working days.
  • The company shall not be responsible for any hold-up and/or delay in delivery and/or non-delivery, that has been caused as a result of force majeure and/or events that are not under its control.
  • Delivery of the product shall be carried out to the address provided by the customer at the time of the purchase and the customer shall not be able to collect the product from the company’s offices / or the customer shall be permitted to collect the product personally.
  • The price of the product includes the delivery cost/does not include the delivery cost.


  • For any question or clarification regarding the product, please call the company’s service representatives on Tel: 0774050388.


  • The guarantee for the product covers fundamental defects in the body of the product and/or its operation which were caused by the company.
  • The guarantee for the product is given for a period of 14 days from the purchase date.
  • The guarantee is valid only for the customer who has the original proof of purchase and only if the purchase was carried out by means of the sales website store helentlv.com
  • The company reserves its right to request that the customer prove that he is the original buyer of the project.
  • The sole relief for each defective product covered by the guarantee is limited to repair or replacement of the defective product. The company’s overall liability in regard to each defective product shall not exceed in any event the purchase price of the defective product.
  • The company’s liability shall not be applicable in cases in which the defect to the product was caused as a result of improper use.
  • The company shall not be liable for any direct or indirect damage derived from the use or the improper use of the product including any incidental, specific, indirect or consequential damage – inasmuch as the law permits such. The responsibility is imposed on the customer and any risk and liability for loss, damage and injury to his body and/or his property and/or the property and/or the bodies of any third parties, derived from the use and/or non-use of the product, apart from cases in which it is determined that the aforementioned damage has been caused due to the sole negligence of the company.
  • To activate the guarantee and receive service for the product, please contact the company on Tel: 0774050388.


  • Helen, as well as its sister companies and other secondary entities operating on behalf of Helen, and pursuant to those same standards, are permitted to use the information appearing on the form in order to bring to you the requested information and services. This personal information shall not be disclosed and no additional use shall be made of it for marketing purposes without permission.
  • The company takes accepted measures of caution in order to maintain, as far as possible, the confidentiality of the information. In cases which are not under the company’s control and/or are derived from force majeure, the company shall not be liable for any damage in any shape or form whatsoever, direct or indirect, that shall be caused to the customer, if this information shall be lost and/or unauthorized use shall be made of it.
  • The company undertakes not to make use of the information provided to it by the buyers unless it is to enable the purchase on the sales website and pursuant to any law.
  • A click on the “send” button constitutes consent to Helen or its representative to make use of this personal information in order to provide you with information about the products and additional information by means of an email or other method, about the services and resources relating to the company’s products.
  • Furthermore it shall be possible to use this personal information for market survey purposes. If you wish to remove your personal details at any time from the company’s distribution list please call Tel: 0774050388.
  • By clicking on the “send” button I confirm the form and its terms by my signature.


  • All the intellectual property rights on this sales website are the sole property of the company.
  • No information whatsoever from the website and/or this sales website should be copied, duplicated, distributed, published or used by any other method unless consent is given in advance and in writing by the company.


  • The interpretation and the enforcement of these regulations and/or any action or dispute derived from them shall be carried out pursuant to Israeli law only and the authorized court in the Tel Aviv-Jaffa district shall have sole jurisdiction.